Careers

Call handler

The Role:

The successful candidate will assist the Response Maintenance Team with the day-to-day administration duties in a fast-paced environment. The role requires teamwork, good communication skills to ensure the team has adequate support and to assist in managing targets and workflows in a professional and efficient manner.

Duties will include a variety of general administrative duties within a busy office environment to include:

• Manage email & telephone enquires both internal & from the public.

• Provide a professional level of customer service, telephone support for customer enquiries while always maintaining an efficient and pleasant manor.

• Look after and maintain your own specific contract effectively, meet deadlines, ensure tenants, management and contractors are kept up to date.

• Scheduling appointments, meetings, ensuring diaries are kept up to date.

• Maintaining accurate records.

• Provide support to the wider response maintenance team.

Experience and Skills required:

• Previous administrative experience desirable, (not essential as full training will be given).

• Be able to demonstrate reliability, flexibility, and adaptability.

• Ability to work on own initiative, work accurately under pressure,

• Excellent computer knowledge including MS Office

• Strong planning & communication skills.

• The ability to work on your own and as part of a team.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

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Joiner

Key Duties and Responsibilities:
• Carry out 1st and 2nd fix joinery, including ironmongery repairs (such as locks, hinges, handles, latches, door closers, and brackets) , kitchen installations, door fitting, and glazing.
• Work on both void and tenanted properties.
• Collaborate with team members to deliver a professional, courteous, and considerate service to clients and tenants.
• Follow the direction of the site supervisor, ensuring the needs of clients and tenants are met.
• Adhere to the highest health and safety standards, using appropriate protective equipment as required by the client.
• Maintain a clean and tidy work area at the end of each day.
• Ensure all necessary paperwork, whether digital or physical, is completed accurately and submitted promptly.
• Carry out all tasks in accordance with company policies and procedures.
• Perform any other reasonable duties as required. Maintain cleanliness and organisation of the work site, ensuring it is left in a safe and tidy condition at the end of each workday.
• Follow project guidelines and client specifications, ensuring all work is carried out to a high standard.
• Undertake any other reasonable tasks as requested by the supervisor or project manager.

Knowledge, skills, and experience required
Essential
• Be time served or appropriately qualified and be able to demonstrate relevant experience
• 1st & 2nd fix joinery
• Ability to demonstrate relevant experience
• Evidence of delivering high levels of customer service.
• Valid CSR Card
• Full driving license
• Access NI clearance preferable

Desirable
• Experience in the social housing sector
• Experience using a PDA \ smartphone \ mobile working device

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Site Supervisor

Job Purpose:
To lead and coordinate day-to-day operations of a responsive maintenance team delivering repairs and minor works across a portfolio of social housing properties. The Foreman ensures that works are completed to a high standard, on time, and in line with health and safety regulations, while also supporting a customer-focused approach.

Key Responsibilities:
• Supervise and support a team of multi-trade operatives delivering responsive repairs and maintenance tasks to tenanted and void properties.
• Plan and allocate daily workloads based on priorities, resources, and service-level agreements.
• Monitor the quality and progress of works, ensuring compliance with job specifications, company standards, and regulatory requirements.
• Carry out site visits to inspect work in progress and completed jobs, providing feedback, guidance, and mentoring to operatives.
• Ensure health and safety practices are followed on site, including toolbox talks, site audits, and risk assessments.
• Act as the first point of contact for on-site queries, resolving issues and escalating to management when necessary.
• Liaise with customers, housing officers, subcontractors, and other stakeholders to coordinate access, resolve issues, and maintain customer satisfaction.
• Assist operatives with hands-on work when needed, particularly for complex or urgent repairs.
• Ensure operatives accurately complete job records, timesheets, and digital documentation via handheld devices or systems.
• Identify / manage training needs and performance issues within the team.
• Participate in out-of-hours call-out rota management, if applicable.
• Maintain tools, plant, and vehicles in line with company policies.
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Skills and Experience:
Essential:
• Proven experience as a Foreman, Lead Operative, or Senior Tradesperson in housing maintenance or construction.
• Strong technical knowledge of building maintenance trades (e.g., carpentry, plumbing, roofing, decorating).
• Experience supervising a team and managing day-to-day site operations.
• Knowledge of health and safety legislation, risk assessments, and site compliance.
• Strong organisational and time-management skills.
• Full UK driving licence.
Desirable:
• NVQ Level 2 or 3 in a core trade discipline.
• SSSTS or SMSTS certification (Site Supervisor or Site Manager Safety Training Scheme).
• Experience working in social housing environments.
• Proficiency in using job management systems or handheld digital devices.
• Asbestos awareness and first aid training.

No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this job.

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Labourer

Key Responsibilities:

• Assist tradespeople (e.g., joiners, plumbers, etc) in the completion of repairs and maintenance work across both occupied and void social housing properties.
• Carry out general labouring duties such as:
  • Removing and disposing of waste and old materials
  • Cleaning and preparing work areas
  • Loading and unloading tools and materials
  • Manual lifting and handling
• Ensure customers’ homes are protected during works by laying dust sheets and cleaning up after work is completed.
• Support site preparation and tidying on external works, including fencing, groundwork, and clearances.
• Maintain cleanliness and order in company vans, storage areas, and on-site workspaces.
• Monitor and report any health and safety issues or hazards to the supervisor.
• Assist with the safe delivery and handling of building materials to properties.
• Provide excellent customer service when interacting with tenants in occupied homes.
• Follow all health and safety procedures, including the use of PPE and compliance with risk assessments.
• Work as part of a team to meet job deadlines and service-level agreements.

Skills and Experience:

Essential:

• Experience in a similar labouring or site support role.
• Awareness of safe manual handling and general site health & safety practices.
• Ability to follow instructions and work as part of a team.
• Basic understanding of working in residential or social housing environments.
• Willingness to carry out physically demanding tasks.
• Full UK driving licence (if required by the role).

Desirable:

• CSR card or equivalent.
• Asbestos awareness, manual handling, or working at height training.
• Previous experience working with a response maintenance or housing repairs contractor.
• Familiarity with safeguarding and working respectfully in occupied homes.

Personal Attributes:

• Hardworking and physically fit.
• Punctual, reliable, and self-motivated.
• Respectful and professional when working in customers’ homes.
• Positive attitude and willingness to learn new skills.
• Committed to health and safety and quality service delivery

No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this job.

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Purchase Ledger

Main Duties & Responsibilities:

• Processing high volume of invoices, goods received notes, and matching of same to PO’s.
• Requesting Credits
• Coding and data entry of invoices onto the purchase ledger system, ensuring all documents are processed on time, accurately and fully.
• Answering and dealing with all purchase ledger enquiries.
• Liaising with other departments and suppliers to resolve queries
• Supplier statement reconciliations and payment queries at month-end
• Strive to improve the efficiency of the role’s processes, making suggestions and use of IT where appropriate
• General Admin Support

No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this job.

Knowledge, skills, and experience required:

Essential

• Proficiency in Microsoft Office, especially Excel.
• Excellent written and verbal communication skills.
• Good attention to detail
• The ability to work under pressure & meet deadlines

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Buyer

Main Duties & Responsibilities:
• Procurement & Supply Chain Management
• Source and procure materials for planned and responsive maintenance jobs, ensuring continuous supply to meet project timelines.
• Liaise with store personnel and internal teams to fulfil purchasing requirements across various operational areas.
• Monitor and manage any pricing agreements in place with key suppliers.
• Stock & Inventory Control
• Support the various stores with maintaining stock levels
• Support the development of stocking and inventory processes to align with operational needs.
• Purchase Order Management
• Ensure pricing accuracy across all purchase orders, particularly during month-end processes.
• Investigate and resolve any discrepancies in pricing or delivery.
• Reporting & Systems
• Produce procurement reports as and when required
• Assist in the implementation and optimisation of procurement software and tools
• Supplier Management
• Build and maintain relationships with suppliers
• Monitor supplier performance and escalate issues to management.
• Assist in sourcing new suppliers and identifying opportunities for cost savings and process improvements.

Skills & Experience Required

• Communication & Collaboration
• Excellent verbal and written communication skills.
• Demonstrable experience of excellent negotiation skills
• A team player who can offer support across departments when needed.
• Technical & Analytical Skills
• Buyer experience (+2 years for Buying experience)
• Strong computer literacy, particularly in Microsoft Word and Excel.
• Ability to produce clear, accurate reports and manage data effectively.
• Experience in the use of ERP systems
• Organisation & Initiative
• Ability to take ownership of assigned tasks and responsibilities.
• Strong organisational skills with the ability to prioritise work and meet deadlines.
• Proactive approach to problem-solving and process improvement.

No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this job.

Submit your CV

Careers

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

We will aim to provide equality of opportunity in employment to all persons and we will not discriminate unlawfully against our job applicants or employees on any of the protected equality grounds

PKM offer a variety of roles including, plumbers, electricians, joiners, administration.

Submit your CV

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

We will aim to provide equality of opportunity in employment to all persons and we will not discriminate unlawfully against our job applicants or employees on any of the protected equality grounds

PKM offer a variety of roles including, plumbers, electricians, joiners, administration.